Shipping & Orders

New Zealand
Free (orders over $250)
$10 NZD (under $250)/ via Courier 1 - 3 working days
Australia 
Free (orders over $500)
$20 NZD (under $500) / NZ Courier Post 5-10 working days
International
Free (orders over $800)
$40 NZD (under $800) / NZ Courier Post 5-10 working days


* For large, heavy, or fragile items we reserve the right to charge extra as applicable. We will contact you with a quote to review before dispatch.

We ship online orders nationwide, these are either shipped with a selected
courier or fragile freight carrier depending on the size and weight of the item.

We dispatch stocked product within two working days once we receive the order.

Whilst we endeavour to keep all items in stock we will notify you if any items are currently in the manufacturing process, and notify you of the delivery time.

Delivery time may vary depending on the location and size of the product. A
tracking number will be provided once the item is dispatched from our
warehouse.

We will process your order as soon as possible within standard business hours.
Please note that stated delivery time is estimated for within business hours and
business days. We will email you a confirmation once your order has been
shipped, including relevant tracking details.

When checking out please supply us with a physical address, such as a
workplace, where there will be someone present to receive your item between
the delivery hours of 9am - 5pm weekdays.

Please note that ZANDERS & CO and/or Couriers and/or NZ Post are not held
responsible if a parcel is stolen, lost or damaged after delivery of the package to
the shipping address. We are only insured up to the point of delivery.

International Orders

Once an order is posted we take no responsibility for charges incurred at
receiver's end as this can vary depending on the rules of customs in each
country. Please note that ZANDERS & CO cannot be held responsible if a parcel
is stolen, lost or damaged after delivery of your purchase to the shipping address.
We are only insured up to the point of delivery. 

Returns

You may return any product, with the exception of sale items, within 14 days of
receipt as long as it is in its original condition. We will process your exchange or
refund within 10 days of receiving your parcel.

No returns on sale items, no exceptions.

Whilst we endeavour to keep all products in stock, there is a possibility the item,
size, or colour, you have ordered may recently be out of stock. In this event, we
will have already started the manufacturing process to replenish our stock and
will notify you of delivery times.

To ensure the quickest turnaround time of your return, email scott@zandersandco.co.nz and provide details of the date of purchase and
order number, along with the reason for return. You will then be asked to return
your item via tracked shipping or postage method. You are responsible for the
product until it reaches us. All return shipping costs are to be paid by the
customer.

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